PixelWebTech
This policy explains when and how you can cancel an order with PixelWebTech and get a refund.
1. Website and digital services
- Before work starts: if you cancel before we begin work on your project, we refund your advance in full.
- After work starts: the advance covers planning, design and development time already spent, so it is not refundable. Any later instalment you have already paid for a stage we have not started is refunded.
- Completed stages: payments for stages you have approved (such as design approval or launch) are not refundable.
- Bugs and issues: problems reported during your post-launch support period are fixed free of charge instead of being refunded.
- Hosting, domain and third-party purchases made on your behalf follow those providers' own refund rules.
2. Digital products (ebooks)
Digital products are delivered instantly and cannot be returned, so they are generally non-refundable. We will give you a full refund if:
- you were charged more than once for the same order,
- you did not receive the download link and we cannot fix it within 48 hours, or
- the file is damaged and we cannot send a working copy.
To request this, email us within 7 days of purchase with your Razorpay payment ID.
3. How refunds are paid
Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Your bank or card issuer may take a few extra days to show the credit.
4. How to cancel or request a refund
Email or WhatsApp us with your name, order or project details and payment ID:
- Business name: PixelWebTech
- Address: Sector 47, Gurugram, Haryana 122018, India
- Email: contact@pixelwebtech.in
- Phone / WhatsApp: +91 93354 48493